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CenturyLink sales staffers incentivized to convince customers to add services or phone lines to their accounts

The complaint alleges that CenturyLink sales staffers were incentivized to convince customers to add services or phone lines to their accounts.

CenturyLink Employee Says She Was Fired After Alerting CEO To Wells Fargo-Like ScamMost of us have looked at a cable or phone bill and questioned a random charge we felt shouldn’t have been there.
Usually this is an error, but a former CenturyLink employee claims that some workers at the telecom company were deliberately adding these charges to pad their sales figures.
What’s worse, she says she was fired after bringing this possible scheme to the CEO’s attention.
A rep for CenturyLink tells Bloomberg that the company has received the lawsuit, and is reviewing the allegations.

Former Employee

as declared in Even so, he expects some customers will ask about it when discussing CenturyLink services.
A CenturyLink spokesperson, in response to a CRN request for more information, replied via email that the company is focused on serving customers.
A former CenturyLink employee is suing her former employer, alleging she was fired for bringing to light concerns the telecommunications company got customers to pay for services they did not request.
“If we were in a sales situation with CenturyLink competing against AT&T or other carriers, I could see customers asking questions,” he said.
The lawsuit, case number CV2017-008928, was filed in the Maricopa County branch of the Arizona Superior Court on Wednesday.

 

CenturyLink Is indicted of working a Wells Fargo

CenturyLink

as declared in The complaint likens what Heiser said CenturyLink sales agents did to the Wells Fargo scandal and estimated the alleged unauthorized fees amounted to “many millions” of dollars.
This would sometimes result in charges that hadn’t been authorized by customers, according to the complaint.
The plaintiff, Heidi Heiser, worked from her home for CenturyLink as a customer service and sales agent from August 2015 to October 2016.
CenturyLink CEO Glen Post Source: CenturyLink Inc.
Heiser’s complaint alleges that she became increasingly concerned about what she observed at CenturyLink after news of Wells Fargo & Co.’s regulatory troubles broke in September.

collected by :John Locas

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